Which of the following is NOT one of the seven service quality gaps?

a. The knowledge gap.
b. The policy gap.
c. The perceptions gap.
d. The delivery gap.
e. The standards gap.


e

Business

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Indicate whether the statement is true or false.

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Indicate whether the statement is true or false

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Answer the following statement true (T) or false (F)

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A system's capacity can be viewed as a(n):

A) system benefit. B) on-going issue. C) system constraint. D) liability. E) cost center.

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