Within SLT, what is denoted by the terms maturity and readiness?
What will be an ideal response?
Readiness is defined as the ability and willingness of people (followers) to take responsibility for directing their own behavior.
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Which of the following is a tactical goal?
A. By the end of this fiscal year, we will achieve a 10% cost reduction in our office expenses. B. Within two years, we will enter into a strategic alliance with a company that is able to effectively market and sell our products in China, India, and other emerging economies. C. This company has a policy of conducting a background and credit check on all job applicants. D. Smoking on the factory floor is strictly prohibited; anyone caught smoking in company facilities will be disciplined immediately. E. As a company, we are committed to increasing our online presence through social media.
____ is often displayed through nonverbal cues such as nodding or cocking of the head to one side or the other, smiling, or using paralanguage.
A. Impatience B. Attentiveness C. Objectivity D. Bias
According to the Labor-Management Relations Act, which of the following is an example of unfair labor practices by the employer?
A. Coercing an employee to join a union B. Coercing an employee in the selection of representatives for collective bargaining C. Setting excessive initiation fees under a union shop agreement D. Establishing or dominating a labor union
Where was ITIL developed?
A. United States B. Australia C. Canada D. United Kingdom