The areas of the letter that require personalization, such as the date, inside address, and salutation, are called the ________
a. nouns
b. body
c. variables
d. verbs
c
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A 67-year-old male patient is complaining of shortness of breath. The patient cannot remember how many times he used his inhaler prior to your arrival. Which of the following should be your next action?
A) Call medical direction for advisement. B) Assist the patient in the self-administration of his inhaler. C) Transport the patient to the hospital. D) Auscultate the lung sounds and administer the inhaler if you hear wheezing.
The final step, or question, in a customer-centered continuous improvement process is
A. what are the customer's expectations? B. what are the root causes? C. how do we test and implement the plan? D. how do we measure the progress?
Which federal agency is responsible for safety in the workplace?
a. NFPA b. Factory Mutual c. OSHA d. None
To use the form of treatment believed to be best for the patient, to refrain from harmful actions, and to keep a patient's private information confidential are part of ________.
A. an employer's rules B. medical ethics C. state law D. federal law E. the Hippocratic Oath