Eddie and Tonya were having a meeting about the upcoming budget changes

During their meeting, several people interrupt them with requests while, at the same time, the air conditioner began making loud noises. Eddie and Tonya decided to move their meeting to another conference room down the hall, where they could have more privacy and it would be less noisy. They are practicing what strategy for effective listening?
a) Listen for big ideas
b) Overcome distractions
c) "Listen" to nonverbal behavior
d) Listen before you leap
e) Use your thought speed


ANS: b

Communication & Mass Media

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a. Race has been fundamental in global politics for half a millennium. b. Race continues to have consequences today. c. Race is part of our past but does not affect people today. d. Race marked who was in the dominant and nondominant groups during the colonial period.

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Which method of speaking best allows the speaker to respond to listener feedback?

A) impromptu B) extemporaneous C) manuscript D) memorized

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The computer medium can be the delivery system for:

a. books b. magazines c. film d. all of the above

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Norm was asked to speak at the retirement dinner for his boss, and he really wanted to make a good impression. He spoke about every good quality his boss had and embellished it until his praise was so lavish that his boss was thoroughly embarrassed. What aspect of decorum did Norm violate?

A. length B. formality C. intensity D. resonance

Communication & Mass Media