Verbal communication is extremely important in caring for clients. Listening to clients is just as important. Which of the following are keys to effective listening?
a. giving full attention d. summarizing what client has said
b. avoiding interrup-tions e. validating client's concerns
c. providing premature interpretations
A, B, D, E
Keys to effective listening include: provide full attention avoiding interruptions and premature interpretations. Give evidence of understanding through restating or summarize what you heard. Just as important is recognizing when your client is not ready to have you communicate information to them. Bad news may need to be delivered in small chunks to allow the client to process the information. If multiple stressors are present some may need to be resolved before more bad news can be processed
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