The CEO salaries of large U.S. companies have consistently at least twice as high as CEOs in other industrialized countries.
a. true
b. false
a. true
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In the interbank market for foreign exchange, the ____ refers to the price for which a bank is willing to sell a unit of foreign currency.
a. offer rate b. option rate c. futures rate d. bid rate
When Penguin Catering Services first opened, the owner decided to target only events at resorts in its geographic region. Penguin Catering was using a(n) ________ targeting strategy.
A. differentiated B. micromarketing C. benefit-driven D. concentrated E. undifferentiated
According to the text, harassment is based ______.
a. on a wide range of possible factors b. primarily on unwanted sexual advance c. primarily on power relationships between employee and supervisor d. primarily on race
If a service desk analyst is unable to resolve an incident, he or she should ____.
A. escalate the incident to the correct person and let that person log the ticket and communicate to the customer when updates will be given B. enter the customer's name and contact information into the ticket, escalate the incident to the correct person, and let that person enter the incident information into the ticket C. determine how quickly the incident needs to be resolved, escalate the incident to the correct person, and communicate to the customer when updates will be given D. ask the customer if he or she will wait on hold while the service desk analyst finds someone who has the expertise to resolve the incident