Customers being turned away or having to wait is an implication of which aspect of services?
a. People may be a part of the service experience.
b. Intangible elements usually dominate value creation.
c. Services are often difficult to visualize and understand.
d. Customers may be involved in co-production.
e. Most services cannot be inventoried.
e
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Homeowner hired a plumber to work on a leaky water line. The plumber demonstrated to and informed the homeowner how to cut off the water at the connecting line to the city system in the event the leak got worse before the plumber could return with
all the proper parts. Homeowner intentionally neglected to shut the water off and incurred a water bill from the city for $400 more than the usual bill. Homeowner is now suing the plumber. The plumber should argue that the homeowner failed to: A) mitigate the damages. B) mitigate the contract. C) agree to equitable remedies. D) agree to specific performance.
The Occupational Safety and Health Administration (OSHA) discovers that Petro Refinery, Inc, is violating an OSHAS regulation. If this situation is resolved like most such disputes, the outcome will be
a. a negotiated settlement. b. a trial and a fine. c. a trial and an appeal to a higher authority. d. a trial and the dissolution of the business.
The management of Hibert Corporation is considering three investment projects-W, X, and Y. Project W would require an investment of $21,000, Project X of $66,000, and Project Y of $95,000. The present value of the cash inflows would be $22,470 for Project W, $73,920 for Project X, and $98,800 for Project Y. (Ignore income taxes.)The profitability index of investment project X is closest to:
A. 1.12 B. 0.88 C. 0.12 D. 0.11
Reverse logistics refers to the movement and storage of returned goods.
Answer the following statement true (T) or false (F)