What kind of argumentation skills are required to overcome client fears?
a) credibility-building skills
b) causal reasoning skills
c) refutation skills
d) testimony skills
ANS: c
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The textbook recommends minimizing the use of abstract words when you are trying to clarify
a message. Indicate whether the statement is true or false
Which of the following are true of effective language use?
a. It shapes the way we think about the world around us. b. It can arouse feelings and emotions. c. It can unite audiences around a shared sense of purpose. d. All of the above are true of effective language use.
Which of the following is NOT true of nonverbal communication?
A. It uses a single channel. B. It is continuous. C. It usually can be controlled. D. It is unstructured and follows few rules.
The text suggests two strategies for focusing on nonverbal messages:
(1) nonverbally communicate your interest in the other person and (2) attend to the ____. a. context b. noise c. meta-message d. emotions