As a dimension of service quality, reliability means that ________.
A. a service is variable and has different outcomes due to employee variation
B. a service is performed right the first time and every time
C. service providers think from customers' point of view
D. service providers are more willing and capable of providing prompt service
E. a customer is repeatedly asked about his or her perception of the service quality
Answer: B
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In comparing management accounting with financial accounting, which of the following statements is true?
a. Both use historical costs as their primary unit of measurement. b. Both depend on the double-entry system of accounting. c. Both require adherence to GAAP. d. Financial accounting reports are more objective, whereas management accounting reports are more subjective.
What are two possible reasons that management contracting is prevalent in the hotel industry?
What will be an ideal response?
Effect sizes can be…
a. over-interpreted by ignoring practical significance b. under-interpreted by committing the ecological fallacy c. inappropriately ignored by relying on statistical significance d. all of the above
According to management author Warren Bennis, which of the following is true about leaders?
A. They should focus on developing personal talent and fulfilling personal commitments. B. They must be clearly focused on a positive and future-focused goal or vision. C. They must have social support and a compelling need. D. They must have a purpose and the required resources. E. None of these