The four-phase model of conflict resolution includes all of the following EXCEPT:
a) explanation.
b) analysis.
c) problem solving.
d) clarifying.
ANS: b
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The use of the generic "man," "he," and "his" are examples of
A) gender-free language. B) gender-neutral language. C) sex-fair language. D) sexist language.
The major benefit of an outline is that
A) it allows you to check your speech for potential mistakes. B) it improves your delivery. C) it helps you conduct your research. D) it helps you establish where the speech needs transitions.
"How do you lead?" is an example of a(n)
A. closed question B. hypothetical question C. leading question D. open question
When group members are engaging in a problem census, they should do all of the following, except
A. present problems one-by-one. B. face the leader. C. face a board or flip chart. D. sit in a semicircle. E. remove easily answered questions.