Following public revelations of pressures on bank staff to set up fraudulent accounts in order to reach sales quotas, the CEO of Wells Fargo Bank was forced to apologize to and recompense customers for whom the bank had set up false credit card and auto loan accounts. As a consequence, over 100,000 account managers were terminated, a $186 million fine was paid to the U.S. government, the CEO was forced to resign, and the company's stock price also sharply declined. Which of the following costs did Wells Fargo incur?

A. internal administrative costs, tangible costs, and intangible costs
B. internal administrative costs but not visible costs
C. visible but not intangible costs
D. only visible and internal administrative costs
E. visible and intangible costs


Answer: A

Business

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