One of the major problems in a community telephone crisis line is that workers have to be "expert" in a large variety of areas. (p. 125)
Indicate whether the statement is true or false
FALSE
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How many dichotomies are included on the Myers-Briggs Type Indicator (MBTI)?
a. 4 b. 9 c. 12 d. 15
In the organizational development approach to consultation, which of the following ideas is primary, that is, would take precedence when one is designing an effective organization?
a. Organization's goals must be clearly articulated. b. democratic management principles must followed. c. psychological needs of the workers must be met. d. systems principles must be followed.
Gingrich refers to the second phase of CT treatment as _____________________.
Fill in the blank(s) with the appropriate word(s).
After successfully being able to try out some difficult communication skills with her husband, a clinician looks at his client and says to her, "Excellent.". This is an example of:
a. Encouragement b. Empathy c. Advice giving d. Affirmation e. Stimulus control