A customer in a restaurant would be considered ________ to whom the restaurant owner owes a duty ________
a. a licensee; to warn of known dangers.
b. an invitee; of reasonable care.
c. a social guest; only to avoid intentionally injuring him.
d. a licensee; of strict liability
b
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Betty's favorite restaurant is Zing's. The last time Betty visited Zing's, the food was excellent, and the service was attentive. Tonight is her anniversary, and she was looking forward to an outstanding experience
After the meal, she starts feeling that the service was not up to par and the evening was not as successful as she had hoped. What elements of this story tell you that the problem, according to the service-quality model, is a gap between perceived service and expected service?
A retailer can benchmark its customer satisfaction through use of the American Customer Satisfaction Index (ACSI)
Indicate whether the statement is true or false
A(n) ________ uses an automated work cell controlled by electronic signals from a common centralized computer facility
Fill in the blanks with correct word
Trade shows are a particularly good source of B2B sales leads because
A. they are almost always sanctioned by the government. B. they are open to the general public. C. people who attend are interested in the products and services being offered. D. consumers tell retailers which shows to attend. E. they are an inexpensive way to generate leads.