List and describe the three types of quality attributes that service marketers can use to illustrate the benefits of their services. Which quality attribute is most likely to be used with tangible products?
What will be an ideal response?
Search qualities are the characteristics of a product that the consumer can examine prior to purchase. It is the evaluative dimension most used with tangible products. Experience qualities are product characteristics customers can determine during or after consumption. Credence qualities are attributes consumers find difficult to evaluate even after the service has been experienced.
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a. Particular ideas b. Abstract ideas c. Specific ideas d. Advanced ideas
Explain the purpose of the unemployment insurance system.
What will be an ideal response?
The first major application of the doctrine of strict liability for consumer products was in the area of:
a. automobiles b. food and drink c. glass windshields d. tires e. cigarettes
Suppose x is a normally distributed random variable with a mean of 12 and a standard deviation of 3 . The probability that x equals 19.62 is _____
a. 0 b. .0055 c. .4945 d. .9945