Explain what a service level agreement is.
What will be an ideal response?
Organizations that sell cloud services have service level agreements (SLAs) with their customers, which are also called "master service agreements." An SLA is a contract between a CSP and the customer that describes what services are being provided and at what level. It should also specify support options, penalties for services not provided, system performance (periods of downtime and uptime, for example), fees, provided software or hardware, and so forth.
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Answer the following statement true (T) or false (F)
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