Which statement is FALSE about soliciting customer feedback (including complaints)?
a. Most customers who have a complaint will not share it with the company.
b. Most complaints will be shared with family and friends.
c. Customer feedback can be sought via surveys or email/telephone contact.
d. Most customers who have a complaint will share it with the company.
e. It is important to provide customers with an opportunity to provide feedback.
d
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Give an example of a slice-of-life message execution style
What will be an ideal response?
When the objective is to obtain maximum product exposure throughout the channel, a(n) ________ strategy is designed to saturate every possible intermediary.
A. partnership relationship management B. exclusive distribution C. intensive distribution D. materials requirement planning E. selective distribution
Which of the following is considered a common security threat?
a. human error b. damage by employees c. hackers d. all of these
Tyrone is driven to become the very best manager in his corporation. He takes every opportunity to acquire new skills and knowledge. Which need is he attempting to satisfy?
a. safety b. esteem c. social d. physiological e. self-actualization