Which of the following statements regarding "quality" is false?
A) Quality is often defined as meeting or exceeding customers' expectations.
B) Quality requires that a product be reliable and durable and that these features be provided at a competitive price.
C) Studies have found that companies that spend less on quality costs have higher operating income than those companies who spend more on quality costs.
D) Improving quality often falls under the customer perspective of the balanced scorecard.
C
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Carl Jung explored human behavior and divided it into functions. One of the four functions is ________.
A. listening B. thinking C. touching D. talking
Subsidiary ledgers
A) are used only for Accounts Payable and Accounts Receivable B) may be used for various ledger accounts C) may be used for only those accounts specified by the FASB D) are never used for more than four accounts
Assume that you are a regular customer of a clothing store.Which of the following best describes the prescriptive analytics component used by the store to make you a more valuable customer?
a. Storing information about you and loading it into data warehouses b. Investigating correlations, sampling customer data, and summarizing data c. Determining the clothing item that you will most likely order on your next visit d. Offering coupons or discounts to maximize sales or profits
What is the current price of a $1,000 par value bond maturing in 9 years with a coupon rate of 8 percent, paid annually, that has a YTM of 9 percent?
A) $700 B) $945 C) $940 D) $1,062