A nurse enters a client's room and finds the client and family member visiting very upset and crying. What is the best response by the nurse to the client and family member at this time?
A) "Would you like me to come back later?"
B) "Well, it is raining outside today. Do you want me to close or open the curtains for you?"
C) "Has your primary care provider been in to answer your questions today?"
D) "You both look very upset. Is there anything you would like to talk about?"
D
Feedback:
Body language, a form of nonverbal communication can provide much information to the nurse about what an individual is feeling. In the choice "You both look very upset. Is there anything you would like to talk about?" the nurse is seeking clarification of the nonverbal communication that is being assessed. The other questions "Would you like me to come back later?" "Well, it is raining outside today. Do you want me to close or open the curtains for you?" "Has your primary care provider been in to answer your questions today?" do not display respect for the client at this time.
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