A nursing leader observes conflict in the team. The leader's response to this conflict should be based on which principle?
1. Information and expertise from sources external to the team cause erosion of teamwork.
2. Conflict that is focused on differing personalities is acceptable as long as agreement regarding work issues exists.
3. Total agreement on all matters is not as important as general agreement among members to support decisions of the team.
4. Personal feelings or reactions of members regarding decisions always must be aired immediately.
3
Explanation: 1. External expertise can be valuable to team deliberations and decisions.
2. Conflicts over issues can be healthy, whereas conflicts based on personalities are destructive.
3. The team thrives on a history of support and accomplishment of goals in spite of variations in member's outlooks.
4. Personal feelings or reactions should be aired in controlled, constructive, and appropriate ways, which may not occur immediately.
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