Which of the following types of differentiation relates to companies having better-trained personnel
who provide superior customer service?
A) channel differentiation
B) services differentiation
C) employee differentiation
D) image differentiation
E) product differentiation
C
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_____ provide draws for customers that include combined services that are cheaper.
Fill in the blank(s) with the appropriate word(s).
Which of the following statements about how women buy cars today is most accurate?
A. For women, safety is about features that would help survive an accident. B. When it comes to the actual purchase process, women are more adept negotiators than men. C. Women have definite likes or dislikes when buying a car, but they don't feel comfortable expressing their opinions. D. Women care more about exterior styles and lines and men are more concerned with cargo space and gas mileage. E. Women usually shop one dealership before making a decision and men usually shop three.
Using the behavioral approach, ______.
A. leaders can determine what actions will lead to specific organizational outcomes B. leaders can learn a lot about themselves in how they are perceived by others C. followers can plot the personality traits of their leaders on a map D. followers can seek maternal/paternal leaders that best match their needs
The rate that a state assigns reflecting a company's stability or instability in employing workers is the:
A. Credit rating. B. Pay rate. C. Merit rating. D. Tax withholding rate. E. FICA rate.