A student nurse is learning about strategies to remove barriers to communication with other professionals and how to deal with disrespectful or disruptive behaviors
The nursing instructor recognizes that additional instruction is needed when the student nurse states which of the following?
a. "I will learn conflict resolution skills."
b. "I will establish common communication expectations and skills."
c. "I will work toward creating a culture of mutual respect when working within the health care system."
d. "I will engage in distorted, rather than open, communication to avoid offending others."
ANS: D
Communication can become distorted, rather than open, when a person is concerned about offending a more powerful individual. Strategies for dealing with disrespectful or disruptive behaviors include: establishing common communication expectations and skills, teaching conflict resolution skills, and creating a culture of mutual respect within the health care system.
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