Select the major goals of conflict management. Select all that apply
1. To meet the needs of the patient, family or significant others, and the organization
2. To decrease conflict
3. To encourage staff to be more aggressive in dealing with conflict
4. To ensure all parties feels positive about resolution to conflict
5. To eliminate the possibility of conflict
1, 2, 4
Explanation: 1. Patient care is always the goal of nursing.
2. Conflict can be decreased and temporarily eliminated.
3. The staff should become more assertive, not more aggressive.
4. This is known as a win-win situation.
5. It is not possible to eliminate the possibility of conflict.
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