Answer the following statements true (T) or false (F)
1. The value of the guest experience equals the quality of the experience divided by the financial costs of the experience.
2. Providing a high-quality experience often costs the organization less than providing a low-quality experience.
3. When guests are wrong, find a way to let them be wrong with dignity.
4. An excellent way to provide a “wow” experience for guests is to give them more than they say they want.
1. False
2. True
3. True
4. False
You might also like to view...
Suppose a management accountant becomes aware that a poor judgment he or she made has resulted in the loss of one of the company's clients. Is the accountant bound to share this information with the company? (The accountant doubts that the company will ever find out about it directly.)
A) The management accountant is bound to respond honestly to inquiries regarding the adequacy of professional judgments but is not bound to communicate them if not directly asked. B) The management accountant is bound to communicate this error in judgment only if another client cannot be found. C) The management accountant is not bound to communicate this error. D) The management accountant is bound to communicate unfavorable and favorable judgments made, even if not directly asked.
Taylor’s scientific management principles include all of the following, EXCEPT ______.
a. using wage incentives b. developing a set of rules and procedures to ensure fair treatment of employees c. planning and scheduling work d. promoting job specialization
CREATE OR REPLACE PACKAGE ordering_pkgIS pv_total_num NUMBER(3,2); PROCEDURE order_total_pp (p_bsktid IN NUMBER, p_sub OUT NUMBER); FUNCTION ship_calc_pf (p_qty IN NUMBER) RETURN NUMBER;END;Based on the package specification above, which of the following code fragments correctly creates a package body?
A. CREATE OR REPLACE PACKAGE BODY ordering_pkg IS FUNCTION ship_calc_pf (p_qty IN NUMBER) RETURN NUMBER IS lv_ship_num NUMBER(5,2); BEGIN ... code detail ... END ship_calc_pf; PROCEDURE order_total_pp (p_bsktid IN NUMBER, p_sub OUT NUMBER) IS BEGIN ... code detail ... END order_total_pp; END; B. CREATE OR REPLACE PACKAGE ordering_pkg IS FUNCTION ship_calc_pf (p_qty IN NUMBER) RETURN NUMBER IS lv_ship_num NUMBER(5,2); BEGIN ... code detail ... END ship_calc_pf; PROCEDURE order_total_pp (p_bsktid IN NUMBER, p_sub OUT NUMBER, IS BEGIN ... code detail ... END order_total_pp; END; C. CREATE OR REPLACE PACKAGE BODY ordering_pkg IS FUNCTION ship_calc_pf (p_qty IN NUMBER) RETURN NUMBER IS lv_ship_num NUMBER(5,2); BEGIN ... code detail ... END ship_calc_pf; END; D. CREATE OR REPLACE PACKAGE BODY order_pkg IS FUNCTION ship_calc_pf (p_qty IN NUMBER) RETURN NUMBER IS lv_ship_num NUMBER(5,2); BEGIN ... code detail ... END ship_calc_pf; PROCEDURE order_total_pp (p_bsktid IN NUMBER, p_sub OUT NUMBER) IS BEGIN ... code detail ... END order_total_pp; END;
When creating a procedure, each parameter is listed, along with a mode and ____.
A. function B. package C. variable D. data type