Which of the strategies should be adopted when a customer takes time to share a concern, complaint, or question?
A. Ensure that necessary follow-up actions begin once the transaction is completed.
B. Take necessary actions to resolve the problem only when it is most convenient for you.
C. Redirect the complaint, concern, or query to your boss.
D. Pretend to address the customer's grievances by giving them utmost importance.
Answer: A
You might also like to view...
Which of the following is an example of a public relations and publicity communication platform?
A) lobbying B) company museums C) street activities D) company blogs E) incentive programs
Management may have incentive to bias financial information, but the various users of the statements are not likely to have conflicting interests in the financial information
a. True b. False Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
1. A manager in a country with high power distance might prefer a controlling strategy and behave like an autocrat. 2. Hofstede’s dimensions of cultural differences are similar for countries that are geographically close together. 3. Collectivism is evidenced by people taking care of only their immediate families. 4. Denmark, Sweden, and Norway are considered masculine societies, according to Hofstede.
Describe the schedule of cost of goods manufactured and sold. What information does it include, and how is it used?
What will be an ideal response?