Quality documentation makes it easier to find code that needs to be changed and to understand how the code needs to be changed, and good documentation also explains why a system does what it does and why alternatives were not feasible, which saves
wasted maintenance efforts. Indicate whether the statement is true or false
TRUE
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Because feedback sent in anger can damage a relationship, it may be a good strategy to employ which of the following types of feedback?
A. delayed B. message-focused C. low-monitored D. nonevaluative
Obeson is comparing tax rates in the United States with the tax rates in European countries that practice democratic socialism. Obeson finds that compared to the U.S., tax rates are:
When is the felony murder rule applied?
A) when the murder was committed without intent while committing another crime B) when the crime involves the intended murder of another person C) when the felon in the case was killed while the crime transpired D) when the reason for the death is found to be involuntary manslaughter
Melissa is one of the new customer-service executives at a retail organization. She receives a call from a customer wanting to repair a purchased product, even though the product is no longer manufactured by the organization. Melissa is still unfamiliar with the organization's policies on this issue. In this scenario, how should Melissa deal with the customer in order to cultivate a positive
customer-service image? A. She should keep the customer waiting for a response as customers expect to have delayswhen requesting information. B. She should tell the customer that she will find out about the organization's policies on suchissues and get back to the customer in a day. C. She should promise the customer whatever she can and get the customer off thetelephone as soon as possible. D. She should let the customer know that she is a new employee at the organization, and hence cannot fix the customer's problem.