What statement would put the older woman most at ease during a health interview?
a. "The interview will take quite a while."
b. "Please have a seat over there across from the desk."
c. "There are lots of questions that we must finish."
d. "The bathroom is behind that green door. We'll be taking a break in about 30 minutes."
ANS: D
The "permission" to go to the bathroom and knowledge of its location will set the patient at ease. It is helpful to provide information about the probable time limits of the interview. The interview should be conducted in a private area.
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