Eric is a manager at a local café. Eric frequently receives complaints about his staff and the overall customer satisfaction is low. Eric recognizes the need for change, but fears that his staff will be hesitant to embrace change in the culture they have created. At what stage in Lewin’s change model is Eric’s cafe in?
a. freezing
b. unfreezing
c. refreezing
d. moving
b. unfreezing
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Of the examples of alternatives to face-to-face communication provided, which of them has the greatest social bandwidth?
A. an audio-only phone conversation B. the written word C. videoconference D. email
Today, the service industry makes the distinction that a customer buys products and services, while a(n) _______ consumes products or services.
Fill in the blank(s) with the appropriate word(s).
Use the information from Table 5.7, and assume that the most efficient line balance possible has been achieved. What is the total idle time for an eight hour work day?
A) less than an hour and a half B) more than 1:30 but less than or equal to 1:45 C) more than 1:45 but less than or equal to 2 hours D) more than 2 hours
Major medical only reimburses for hospital and medical expenses
Indicate whether the statement is true or false