Deming was known for his statement that "quality is never an accident." He means that to reach success, one needs to:
A. Work in a silo so that no one can breech your work but yourself, trust only your-self, and be committed to perfection in every aspect of your life
B. Be steadfast in one's focus; never chang-ing one's original idea and quality will be the ultimate reward
C. Work hard, be sincere about one's inten-tion, and demonstrate intelligent direction and skillful execution
D. Use multiple formative evaluations, maintain competency of staff, and use fi-nancial incentives to improve work pro-duction
ANS: C
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A Incorrect because Deming did not feel working alone was equal to success.
B Incorrect because Deming did not feel being resistant to change would generate success.
C Correct because these are the characteris-tics that Deming found to be linked with quality.
D Incorrect because this overt focus on evaluation was not one of Deming's ideas.
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