A firm in the United States outsources its technical support to a firm in South Asia. The technical support firm collects customers’ personal data and submits them to the service provider.However, a customer would not want information abouthim or her to be available to others without his or her approval. Identify the issue associated with offshore outsourcing that would arise if the service provider is not particularly careful to ensure it has control over who has access to their data.
a. Diminishing cost advantages
b. Tax evasion
c. Data privacy
d. Jurisdiction
c. Data privacy
Most offshore outsourcing agreements specify that the customer retains ownership of all data it submits to the service provider and that the data is to be kept strictly confidential. Companies choosing to outsource offshore must be particularly careful to ensure they have control over who has access to their data.
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