Allowing employees to seamlessly move from an idle process to a busy process is associated with what type of capacity management technique?
a. Employee scheduling
b. Yield/revenue management
c. Capacity sharing
d. Employee cross-training
d. Employee cross-training
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In analyzing the affairs of a business, it is helpful to know what the firm did during the year to generate cash
Indicate whether the statement is true or false
Which type of extrinsic reward can create a psychological distance across teams and hierarchies due to employees competing against each other and possibly exaggerating their duties to their managers and hoarding resources?
A. skill-based pay B. job content-based pay C. performance-based pay D. seniority-based pay
Using a wiki for a group project will allow members to track the history of changes
Indicate whether the statement is true or false.
All of the following represent the best practices to excellent post-sales service EXCEPT:
A. Follow-up with the buyer. B. Coordinate the needed resources (within the salesperson's firm) to enable excellent execution. C. Continually learn about the customer's business. D. Understand the policies of the buying firm. E. Avoid any communication related to changes to product, pricing, delivery, etc.