Businesspeople are increasingly using instant messaging and text messaging to communicate with colleagues and clients. Explain three pros and three cons of instant and text messaging
Pros:
Instant messaging allows real-time communication with colleagues anywhere in the world.
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Instant messaging and texting are convenient alternatives to the telephone and are replacing e-mail for short internal communication.
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Instant messaging allows people to share information immediately and to make decisions quickly.
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Texting is a low-cost substitute for voice calls.
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Texting delivers messages between private mobile phone users quietly and discreetly.
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Instant messaging and text messaging avoid phone tag and eliminate the downtime associated with personal telephone conversations.
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Instant messaging and texting provide "presence functionality," which means that coworkers can locate each other online, thus avoiding wild goose chases hunting for someone who is out of the office.
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Instant messaging and text messaging boost productivity because they enable users to get answers quickly and allow multitasking.
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Cons:
Employers consider instant messaging and text messaging a distraction in the workplace.
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Some organizations also fear that employees using free consumer-grade instant messaging systems will reveal privileged information and company records.
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A worker's improper use of mobile devices while on company business can expose the organization to staggering legal liability.
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Companies worry about phishing (fraudulent) schemes, viruses, malware (malicious software programs), and spim (IM spam).
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Instant messages and text messages are subject to discovery (disclosure); that is, they can become evidence in lawsuits.
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Companies fear instant messaging and text messaging because the services necessitate that businesses track and store messaging conversations to comply with legal requirements. This task may be overwhelming.
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IM and texting have been implicated in inappropriate uses such as bullying and the notorious sexting.
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