Research shows that customers tell nearly ________ as many people about their bad experiences then they tell about their good experiences
A) one-third
B) half
C) twice
D) five times
E) ten times
Answer: C
Explanation: C) Bad news about customer service travels far and fast, so it is critically important to maintain goodwill when denying customer requests.
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Why might inventories increase in market value subsequent to acquisition?
a. a shortage of a key raw material b. a competitor may introduce a technologically superior product c. a product may include materials found to contain a health hazard d. the introduction of a lower-cost raw material e. all of the above
Which statement givesINCORRECT information about a formal presentation?
a. Nonverbal feedback is important to the speaker. b. The speaker does not deviate from the prepared manuscript. c. The speaker may use notes and presentation aids. d. This presentation style allows no immediate verbal feedback from the audience.
The question "Should an employee who falsified information on a timecard be fired?" might appear on a(n) __________ test.
A. cognitive ability B. integrity C. quantitative D. concurrent validity
Traditionally, much of aggregate planning is focused within an enterprise and may not always be seen as a part of supply chain management
Indicate whether the statement is true or false.