When using the DMAIC acronym of the Six Sigma quality process improvement model, the nurse understands that the I (improve) refers to
a. identification of the start and stop dates.
b. comparison of data to customer surveys.
c. use of technology to design improve-ments.
d. staff training.
ANS: C
Technology can allow for creativity in developing solutions. The others are processes that are in-corporated in the other DMAIC approach to performance improvement.
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