A client tells his nurse, "I really don't like the nurse on first shift; she treats me bad." Which action should the nurse take as an advocate for this client?
A) Call the agency client advocacy department.
B) Confront the nurse when she comes to work.
C) Tell the client he has the right to switch nurses.
D) Call the local authorities.
Answer: A
Individual clients who feel their rights have been violated or are endangered have a number of options. Many hospitals and large provider agencies have client advocates who can help clients navigate the system and intervene to ensure that their rights are maintained. Many states have an office designated by the governor or secretary of health to assist clients with issues related to patient rights in long-term care. The state's department of health may also be able to help.
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