The nurse is talking with a client who complains that the physical therapist was rough with her this morning, and that some of the treatments caused the client pain
Which of the following responses by the nurse would put the therapeutic relationship in jeopardy? 1. "The therapist was rough?"
2. "Can you tell me about the pain you experienced?"
3. "The therapist did not mean to hurt you."
4. "Are you still experiencing pain?"
3
Rationale: The nurse would hurt the trust relationship by defending the physical therapist, because the nurse would be denying the client's feelings. By restating and asking open-ended questions, the nurse can get a better idea of what the client is feeling, and perhaps find a means of reconciling the problem.
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