Maintaining a specific cost per contact or achieving a certain customer satisfaction rating are both examples of service desk _______, or objectives that support the service desk's mission.
Fill in the blank(s) with the appropriate word(s).
goals
You might also like to view...
Which of the following statements is not true about trading on the equity?
a. It can become a disadvantage to a corporation. b. It is another phrase for financial leverage. c. It will increase the number of shares of stock owned. d. It will increase the interest a corporation must pay.
Vancouver City Savings and Credit Union is Canada's largest credit union.
Answer the following statement true (T) or false (F)
A form prepared periodically for each processing department summarizing (1) the units for which the department is accountable and the disposition of these units and (2) the costs charged to the department and the allocation of these costs is called a:
A. schedule of Cost of Goods Sold. B. production cost report. C. job order cost sheet. D. schedule of Cost of Goods Manufactured.
What is a system that uses computerized advisory programs to imitate the reasoning processes of experts in solving difficult problems?
A. Virtual reality B. Neural network C. Genetic algorithm D. Expert system