Explain the best approaches when handling difficult calls
What will be an ideal response?
Explain the best approaches when handling difficult calls.
It is important to remember know and remember that anger is a secondary emotion. This means that when the caller is upset, he or she is usually not mad at you, so don't take it personally.
Deal with the feelings first by showing understanding, providing feedback, and summarizing the situation.
Deal with the situation. Find out what the caller wants or needs. If it's not possible to do what the person wants, suggests alternatives. Share information. Agree with a solution and follow up with the caller if needed.
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Complete the statement, using the following terms: increase, decrease, or have no effect on. Increases in total fixed costs________ contribution margin per unit and ________ the breakeven point.
What will be an ideal response?
Identify and discuss ways to create an objective and easy to read report
What will be an ideal response?
Unless otherwise stated, the franchisor is liable for the torts of its franchisee
Indicate whether the statement is true or false
The standard deviation of the returns of Stock A is 45.9 percent, and the standard deviation of the returns of Stock B is 52.7 percent. Which of the following statements about the stocks is correct?
A. Stock A has a wider (more dispersed) probability distribution than Stock B, and hence lower total risk. B. Stock A has a tighter probability distribution than Stock B, and hence lower total risk. C. Stock B has a wider (more dispersed) probability distribution than Stock A, and hence lower total risk. D. Stock B has a tighter probability distribution than Stock A, and hence lower total risk. E. Stock B has a lower risk than Stock A, but nothing can be said about their probability distributions.