When planning a program to reduce the number of sentinel events in an organization, the program planner should focus on the leading cause of sentinel events, which is related to a problem with:
a. leadership or management.
b. staffing patterns.
c. environmental safety.
d. communication.
ANS: D
Correct: Approximately 65% of sentinel events are related to failed communication or problems with communication.
Incorrect:
a. More than 10%, but less than 20%, are related to problems with leadership.
b. More than 20%, but less than 30% are related to problems with staffing.
c. Less than 20% are related to environmental safety.
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