Which of the following is not a "tool" of the New Public Management movement?
A. centralizaton
B. competition among service providers
C. privatization
D. outsourcing
A. centralizaton
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If Xerox Corporation defined its scope of business as "making copying equipment," it can be classified as a marketing definition
Indicate whether the statement is true or false
Service ________ is the ability to perform the promised service dependably and accurately
A) empathy B) responsiveness C) reliability D) tangibility
Macy's offered a ____ discount on selected items during its recent sale
A) 15 percent B) 15-percent
There was no reason to build a new call center and hire hundreds of customer service representatives when there were perfectly viable options thousands of miles away. Hence, the company decided to ________ this process
Fill in the blanks with correct word