This question contains two parts; be sure to answer both.
What will be an ideal response?
First, define a SMART goal by listing its five key qualities. Next, imagine that you have been promoted to manage a local judo/karate studio and you want to set goals for your employees, who are the instructors who teach judo to children, teens, and adults. Write three SMART goals for your employees that focus on revenue, customer satisfaction, and quality of services.
SMART goals are specific (rather than vague), measurable (quantifiable), attainable (challenging but realistic and attainable), results-oriented (support the vision), and have target dates (deadlines).
The SMART goals for the judo/karate studio will vary, but here are three possibilities:
By the end of the month, create a 10-question customer-service questionnaire that we will give to all parents whose children take classes at our studio. The questionnaire should not only ask how satisfied the customers are but also how we can improve our services.
In September, contact the local community school and talk with the director about offering judo and karate lessons on weeknights at the local high school, with the goal of offering our first night courses in January of next year. We would like the night courses to bring in $3,000 in revenue for the January session.
To ensure that each student of our school gets personalized attention, starting next week each instructor will greet each student by name upon arrival. At the end of each class, instructors will say that they will be available in the office to answer questions or offer additional suggestions on technique or additional classes the student might enjoy attending
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