Reggie must attend a mandatory employee meeting on changes to the company's benefits plan. He doesn't find the topic or the speaker very interesting. In this listening situation, Reggie should __________.
A. pretend to be listening
B. consider ways to avoid the meeting
C. immediately form an opinion on the subject
D. consider how he might use the information
Answer: D
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"Do you think the ability to work well with colleagues is just as important as the ability to work well with your boss?" is an example of a(n) __________ question
a. illegal b. open-ended c. hypothetical d. leading e. probing
The discovery phase of topic selection involves identifying general topic areas for exploration and refinement
Indicate whether the statement is true or false
Keyton (1999) has used this term to identify the team members who actively support a person's dysfunctional behavior
A) primary provoker B) secondary provoker C) persistent provoker D) consistent provoker
The ___________ functions as a way of relating to another person positively and immediately
a. apology b. compliment c. advice d. excuse