Conflict management skills include _______________
a. managing everyone's emotions.
b. describing behaviors rather than evaluating the person.
c. parrot the messages.
d. using your "expert" communication to resolve the conflict.
b
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Adriana is developing a training module to enhance listening skills. She is trying to decide whether she should start the presentation using a video, a discussion prompt, or a PowerPoint slide to illustrate the concept
This reflects which step in the Needs-Centered training process? a. develop training objectives b. complete training plans c. select training resources d. organize training content e. analyze training task
At this stage, you distinguish facts from opinions and identify any biases the speaker might have
a. receiving b. evaluating c. understanding d. organization
Define agenda setting
What will be an ideal response?
People assume that their perceptions are true reflections of reality and therefore communicate on the basis of this assumption
Indicate whether this statement is true or false.