Enterprise Rent-A-Car closely ties customer service to employee success. With a tracking system called the Enterprise Service Quality Index (ESQi), the company routinely follows up with customers by phone to determine their level of satisfaction with the company. Only completely satisfied customers count toward an employee ESQi score, which is used to measure employee's potential for promotion. Enterprise is using a(n) ________ customer-defined standard.
A. Informal
B. Proactive
C. Hard
D. Soft
E. Reactive
Answer: D
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The concept of leverage is
a. it is appropriate to borrow if the return on the assets is greater than the cost of the financing. b. it is appropriate to borrow as long as the lender approves the loan. c. it is unfavorable to borrow funds rather than raise the capital from stockholders. d. that a high debt-to-equity ratio is favorable.
The website of a competitor is a good source of competitive information
Indicate whether the statement is true or false
ThanhPD - Tesst
Content Test
A legal procedure by which a secured creditor causes the judicial sale of the secured real estate to pay a defaulted loan is known as ________
A) attachment B) accountability C) land sales contract D) foreclosure sale