Which of the following dimensions refers to the ability to perform the service dependably and accurately?
A) reliability
B) responsiveness
C) assurance
D) empathy
A
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Percy Martin has gross earnings of $3,500 and withholdings of $217 for Social Security tax, $51 for Medicare tax, and $420 for federal income tax. His employer pays $217 for Social Security tax, $51 for Medicare tax, $28 for FUTA tax, and $189 for SUTA tax. The total cost of Martin to his employer is
a. $485; b. $3,500; c. $3,717; d. $3,985; e. $4,648
We have transitioned from a service economy to a(n) ______.
a. Industrial economy b. Information economy c. Experience economy d. Luxury economy
Relative to qualitative performance measures, quantitative performance measures are less
a. subject to manipulation. b. dependent on accounting information. c. effective in the pursuit of organizational goals. d. subjective.
Scenarios
A. are the basis for creating a company's vision statement. B. have the objective of envisioning possible futures that might lie outside their traditional frame of reference. C. extrapolate from past data to make predictions. D. are based on stories about possible futures that are presented to line managers by the strategic planners. E. are focused on competitors' actions.