A nurse is developing a QI program. Which of the following would be the most important aspect of the program that should be considered?
a. Vision and values of the agency
b. Standards used to provide care
c. Results of nursing care
d. Evaluation of process changes
ANS: C
Outcome (results of nursing care) is the most important part of a QI program because it is the key to evaluating providers and agencies by accrediting bodies, by insurance companies, and by Medicare and Medicaid through PROs, report cards, and other accrediting agencies. Vision and values of the agency, care standards, and evaluation of process changes are not as important as the outcomes that are demonstrated.
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