___________ is the ability to understand emotions in ourselves and others in order to effectively manage our own behaviors and our interpersonal relationships.

a. Emotional intelligence
b. Emotional affect
c. Emotional labor
d. Emotional contagion


a. Emotional intelligence

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that the model is identified. Indicate whether the statement is true or false

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Indicate whether the statement is true or false.

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What are the two sources of power discussed in the textbook?

a. Legitimate power and Coercive power b. Conglomerate power and Individual power c. Expert power and Referent power d. Organizational power and Personal power

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