The new hotel manager asked the chef, "Are you sure you know how to cook Beef Wellington?" Which of the service dimensions was the hotel manager expressing concern about?
A. assurance
B. responsiveness
C. tangibles
D. empathy
E. reliability
Answer: E
You might also like to view...
For tests that measure abstract qualities such as intelligence or leadership skills, validity would best be established by ________ validation.
A. construct B. predictive C. content D. concurrent E. criterion-related
What are the required sales in units for Khayyam to break even? (Round your answer up to the nearest whole unit.)
Khayyam Company, which sells tents, has provided the following information:
A) 227 units
B) 1155 units
C) 283 units
D) 374 units
Match these types of examples with the relevant decisions.
a) Three engineering graduates establish '‘EcoDry'’ a new venture that seizes a growing market opportunity. They have combined several existing technologies, creating a new, more environmentally-friendly technique for dry cleaning textiles. Choose... i) Appropriating and accumulating value ii) Identifying or creating new opportunities iii) Mobilising and leveraging resources iv) Redistributing and redirecting value b) The founders of Eco-Dry secure financial resources from a number of sources, including their own family and friends. They also decide to recruit an experienced technology entrepreneur in order to increase their credibility with potential investors and business partners. Choose.. i) Appropriating and accumulating value ii) Identifying or creating new opportunities iii) Mobilising and leveraging resources iv) Redistributing and redirecting value c) The founders of Eco Dry decide to set up a commercial holding company on a franchise- based business model; they considered adopting a social enterprise model, but decided that this had the greatest growth potential. The founders accumulate wealth from the franchisees and from their own equity stake. Choose...i) Appropriating and accumulating value ii) Identifying or creating new opportunities iii) Mobilising and leveraging resources iv) Redistributing and redirecting value d) Once it is trading, ‘Eco-Dry’ is paying wages to employees, reimbursing suppliers, paying dividends to investors and taxes to local and national governments. The founders may also decide to re-invest their profits in new projects and making donations to environmental charities. Choose... i) Appropriating and accumulating value ii) Identifying or creating new opportunities iii) Mobilising and leveraging resources iv) Redistributing and redirecting value
Homer is an officer of Integrity Corporation. With respect to binding Integrity to contracts, Homer's authority
A. may be actual or apparent. B. must be actual and apparent. C. must be actual and not apparent. D. cannot be actual or apparent.