Shannon told her friend, "I am sorry that you lost the tennis match." What approach did Shannon use to comfort her friend?
A. offer empathy
B. use active listening
C. use information triage
D. offer sympathy
Answer: D
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Which of the following is a description of the negativity bias that occurs in employment interviews?
a. Negativity bias is the tendency for interviewees to perceive interviewers negatively. b. Negativity bias is the tendency for interviewers’ nonverbal cues to have a negative effect on interviewees. c. Negativity bias is the tendency for interviewers to put more emphasis on what they dislike than what they like about the interviewee. d. Negativity bias is the tendency for interviewers to recommend against hiring interviewees who are overqualified.
Which of the following questions would help you determine if you have a defensive listening habit?
a. Do you pay more attention to the way other people look or how they speak rather than what they say? b. Do you fake attention or pretend to listen when your mind is elsewhere, you're bored, or you think it pleases the speaker? c. Do you interrupt others while they're speaking? d. If you don't like or agree with someone, do you avoid listening or look for faults in what that person says? e. Do you feel threatened or humiliated by critical remarks from others?
What has been the effect of home video on the film industry??
What will be an ideal response?
The process of researching, creating, and refining a product or service and distributing that product or service to targeted customers is called
A) marketing B) advertising C) public relations D) All of the above. E) None of the above.