In a ____ service desk model, service desk analysts refer incidents they cannot resolve to the appropriate group (internal or external).
A. multi-level
B. virtual
C. top-down
D. technical
Answer: A
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Which of the following statements is true of sexual orientation discrimination?
A. It is not prohibited by any federal law. B. It is prohibited by the Defense of Marriage Act of 1996. C. The Fair Labor Standards Act prohibits this discrimination in both public- and private-sector jobs. D. Federal employees are not protected against this discrimination.
An advantage of a centralized management structure to a retail chain is _____
a. better training opportunities for branch personnel b. more autonomy to each branch manager c. more uniform store image d. better ability to adapt to individual markets
A company paid $0.82 in cash dividends per share. Its earnings per share is $4.54 and its market price per share is $25.75. Its dividend yield equals:
A. 17.63%. B. 3.18%. C. 18.06%. D. 3.14%. E. 5.54%.
If you were evaluating two mutually exclusive projects for a firm with a zero cost of capital, the payback method and NPV method would always lead to the same decision on which project to undertake.
Answer the following statement true (T) or false (F)