Culture as defined in the text is ______.
A. common actions of a group of people who care about each other
B. learned beliefs, values, symbols, and norms that are common to a group of people
C. learned beliefs and norms that are common to more than one group of people
D. common tendency of one group to place their group in higher regard than other groups
B. learned beliefs, values, symbols, and norms that are common to a group of people
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Human capital includes
A. the relationships between people. B. the output from assembly line employees. C. an improved product. D. an individual's capabilities, knowledge, and skills.
Answer the following statements true (T) or false (F)
1. Just like guests having moments of truth where they decide to come back to an establishment, employees have moments of truth where they decide to continue working for managers. 2. Guests are typically very curious about which part of the service system failed when they are not satisfied. 3. Employees make the difference between providing a service product and co-creating one with the emotional connection necessary to create the “wow” experience. Otherwise, more pieces of the experience would be co-created using AI or other technology. 4. The term “guest promise” specifically refers to the advertised promise of service. If the guest does not feel that what they matches is equivalent with what was advertised than the promise was broken. A “guest guarantee” is the term used if the promise is verbal or written.
For each of the following statements, indicate whether the statement applies to Job Order Costing Systems (JO) or Process Costing Systems (PC).
HSH is a manufacturer of components for a major automotive producer. In 2012, HSH produced 12,000 units. In 2013, the company produced 14,000 units. HSH estimated that it spent $1.5 million to produce the units in 2012 and $1.7 million to produce the units in 2013. What was HSH’s productivity in 2012?
a. 8,235 units/million $ b. 2,000 units/million $ c. 8,000 units/million $ d. 0.00013 units/million $